FAQs

1. How can I contact you?

You can contact us by sending an email to nuepawofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status for your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, please note that once an order has been shipped, we may not be able to make any changes or cancellations.

6. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund, depending on the circumstances.

7. Do you offer exchanges?

At the moment, we do not offer direct exchanges. The fastest way to ensure you get the product you want is to return the item you have and make a separate purchase for the new item.

8. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned due to hygiene and safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about a specific item, please contact us for clarification.

9. How long does shipping take?

The shipping time varies depending on the product and the destination. We work with multiple suppliers, so the shipping time may differ for each item. Generally, you can expect your order to arrive within 7-20 business days. Please note that unforeseen circumstances such as customs delays may affect the delivery time.

10. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products due to customs regulations. If you have any concerns about international shipping, please contact us before placing your order.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.